Step 01
The discovery call
We take thirty minutes to talk about your installed base, your contracts and how you track call-outs today. The call does not commit you to anything.
Step 02
The scoping session
We list your equipment, your contract types, your call-out deadlines and the screens each person needs. The scope and the price are written down. The scoping session is fully deducted if the project goes ahead.
Step 03
The mock-ups
The client record, the call-out screen and the dashboard are mocked up and shown to the people who will use them: office, technicians, management. Coding starts once the mock-ups are approved.
Step 04
Development
We build the application module by module. You test each batch on your real cases before moving to the next.
Step 05
Go-live
We import your installed base spreadsheet, your clients and your current contracts, put the application live and train your teams, in the office and on the road.
Step 06
Follow-up
New equipment, new contract, new rule: the application evolves with you as part of the subscription. The 30 days of iterations start when the quote is signed.